I’m Angry and Embarrassed by the US Government’s Behavior

Reading the papers this morning, I found myself seething about what is going on in Washington. With such dire consequences on the line, how did we get to this place where grown adults can’t get into a room and iron something out? I wanted to jump on a train to Washington, go to the Capitol, … Read More

There’s More To Goal Setting Than Making Them SMART

Teamwork

The following was originally posted on TanveerNaseer.com. When I talk to clients about effective goal setting someone invariably mentions that good goals are SMART goals – specific, measurable, achievable, relevant, and time bound. I agree these are critically important to strengthening goals. But they’re not the whole story. They don’t tell you how an individual … Read More

Trust Me, It’s Possible

reflection

Your big idea.  In the beginning it feels impossible.  On one hand, you know that can’t be true.  Very few ideas are actually impossible.  But on the other hand it doesn’t really seem possible either.  It seems so unclear.  So far away.  So hard.  So foreign.  It can paralyze you. I’ve been there.  It’s a … Read More

An Open Letter to Retail Stores – You Need to Serve People to Survive

Customer in clothing store with sales assistant

Dear Retailers, Where are all the sales people who actually serve people? Where are all the people who look beyond the value of a single transaction—and instead make it their job to become experts and build relationships?  That’s what hooks a buyer, has them believe in you, has them buy from you, has them come … Read More

You Go First: How Corporate Culture Really Changes

diagram

Most efforts to change corporate cultures are an utter waste of time, energy and money.  There’s always a clever framework full of boxes and lines along with a sharp person who can expertly explain how they all connect.  Data is gathered for each, and plans for change are created.  It all sounds undeniably smart. Then it … Read More