An Open Letter to Retail Stores – You Need to Serve People to Survive

Customer in clothing store with sales assistant

Dear Retailers, Where are all the sales people who actually serve people? Where are all the people who look beyond the value of a single transaction—and instead make it their job to become experts and build relationships?  That’s what hooks a buyer, has them believe in you, has them buy from you, has them come … Read More

You Go First: How Corporate Culture Really Changes

diagram

Most efforts to change corporate cultures are an utter waste of time, energy and money.  There’s always a clever framework full of boxes and lines along with a sharp person who can expertly explain how they all connect.  Data is gathered for each, and plans for change are created.  It all sounds undeniably smart. Then it … Read More

Leadership Training is an Oxymoron

confused blackboard

You can’t train someone to be a leader. You can provide a context in which they can learn to be leaders.  That’s everywhere, every day.  People learn to lead when their butt is on the line.  They learn to lead when they clarify a vision with others and then, through trial and error, make it … Read More

“I F**ked Up”

Asoh

Let’s face it, if you’re trying to do anything complex or difficult (which we all are), you’re going to screw up.  You’re going to leave out a basic step in a simple process and look like an idiot.  You’re going to send a “benign” email that pisses people off.  You’re going to waste time on … Read More

Good vs Bad Goal Setting

planning2

The worst kind of goal setting is no goal setting.  Processes get detached from objectives.  No one knows why they’re doing what they’re doing.  No one knows if they’re making progress.  No one feels inspired.  Over time, a descent into lethargy and failure ensues.  No goals = no meaningful direction. Only slightly better than no … Read More